Standard operating procedures is the compilation of instructions, which ensure the quality and stability of the service of hotel or restaurant regardless which staff member works at that moment. It is crucially important to ensure the quality of service what was promised to our guest during sales process. This is one of the most common stumbling rock of contemporary hospitality enterprise in the situation of the constantly changing staff. The only solution is appropriate compilation of service standard instructions which will guarantee the constant service level our staff will deliver and guests will expect.
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